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FITSYNC LIMITED — Refund Policy

Last updated: 9 October 2026

1. Introduction

This Refund Policy explains the circumstances in which customers may request a refund for purchases made through FITSYNC.

FITSYNC LIMITED (“FITSYNC”, “we”, “us” or “our”) operates an online fitness application providing access to digital fitness features, workout programmes and related services.

Company name: FITSYNC LIMITED
Company number: 16437747
Email: hello@fit-sync.co.uk
Website: https://fit-sync.co.uk

This policy should be read alongside our Terms and Conditions and Privacy Policy.

Nothing in this policy affects your statutory rights under applicable UK consumer protection law.

2. Subscription Payments

If you purchase a paid subscription to FITSYNC, your subscription fees provide access to the features and services included in your selected plan.

Unless otherwise stated at the time of purchase, subscription payments are generally non-refundable once the relevant billing period has started, except where a refund is required by law or approved by FITSYNC.

This does not affect any applicable statutory cancellation rights or your rights where a service or digital content is faulty, not supplied as agreed, or otherwise fails to meet legal requirements.

3. Free Trials and Promotional Offers

FITSYNC may offer free trials, discounted subscriptions or other promotional offers.

Where a free trial converts into a paid subscription, the applicable price, billing frequency and renewal arrangements will be disclosed before you sign up.

If you do not wish to continue with a paid subscription, you should cancel before the trial ends in accordance with the cancellation instructions provided.

If you are charged after cancelling correctly and in time, or a payment is otherwise taken incorrectly, please contact us so we can investigate.

Any statutory cancellation or refund rights remain unaffected.

4. Your Right to Cancel Within 14 Days

If you are a UK consumer purchasing online, you may have a statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The application of this right depends on the type of contract and how the service or digital content is supplied.

For digital content supplied immediately, you may lose the right to cancel the digital content contract during the cancellation period if you expressly consent to immediate supply and acknowledge that you will lose that right, provided the legal requirements are satisfied.

For services, different rules may apply where you request that performance begins during the cancellation period.

Where a statutory cancellation right applies, we will honour that right and provide any refund required by law.

To exercise an applicable cancellation right, contact hello@fit-sync.co.uk within the relevant cancellation period and clearly state that you wish to cancel your purchase.

5. Faulty Services and Incorrect Charges

You may be entitled to a refund or another appropriate remedy if:

  • You are charged more than the agreed amount.

  • You are charged after your subscription has been cancelled and no further payment was due.

  • You pay for a service that is not provided as agreed.

  • The digital content or service does not meet applicable legal requirements.

  • A payment is duplicated or taken in error.

We will investigate reported payment issues and provide any refund or other remedy required by applicable law.

Please include your account email address, payment date, transaction reference and a description of the issue when contacting us.

6. How to Request a Refund

To request a refund, email hello@fit-sync.co.uk with the following information:

  • Your name.

  • The email address associated with your FITSYNC account.

  • The date and amount of the payment.

  • Your transaction reference, if available.

  • The reason for your refund request.

We may request reasonable additional information to verify the transaction and assess your request.

We aim to acknowledge refund requests within five business days and resolve them as promptly as reasonably possible. Where a statutory deadline applies, we will comply with that deadline.

7. Refund Processing

If your refund is approved, we will generally return the payment using the original payment method, unless otherwise agreed or required by law.

The time it takes for the funds to appear in your account may depend on your bank, card issuer or payment provider.

We will inform you if we need additional information to process your refund.

8. Subscriptions Purchased Through Third Parties

If you purchased your FITSYNC subscription through an app store or another third-party platform, you may need to request your refund directly from that provider.

The provider's refund procedures may apply, alongside any statutory rights you have against FITSYNC or the relevant provider.

Where possible, we can help direct you to the appropriate support channel.

Cancelling a subscription does not necessarily cancel a refund request, and requesting a refund does not necessarily cancel a recurring subscription. Please check both separately.

9. Subscription Cancellation

You can cancel your subscription using the cancellation method provided for your purchase, such as your FITSYNC account settings or the relevant app store.

Unless otherwise stated or required by law, cancelling a subscription stops future renewals but does not automatically refund payments already made for the current billing period.

Your access to paid features may continue until the end of the period you have paid for, depending on the terms of your subscription.

Any applicable statutory cancellation and refund rights remain unaffected.

10. Exceptional Circumstances

We may consider refund requests outside our standard policy on a case-by-case basis.

However, nothing in this section limits any refund, cancellation or other remedy that you are legally entitled to receive.

11. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact:

FITSYNC LIMITED
Company number: 16437747
Email: hello@fit-sync.co.uk
Website: https://fit-sync.co.uk

We will review your request fairly and in accordance with our contractual obligations and applicable consumer protection law.

12. Changes to This Policy

We may update this Refund Policy to reflect changes to our Services, payment arrangements or legal obligations.

Any updates will be published on our website with a revised “Last updated” date.

Changes will not remove rights that customers have already acquired under applicable law.

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